Last updated: 24/11/2023
In return for your payment to us, we will provide you with a car parking space in the car park you chose online via our website or our app – “Edinburgh Airport Parking” or on arrival. You can purchase car parking in advance online via our website or through the “Edinburgh Airport Parking” app for a selected period or arrive at the airport without booking in advance and take a ticket when entering one of our car parks.
If you park in our Long Stay Car Park passengers will need to use the dedicated walking route to Terminal, which is a 10-12 minute walk. If you park in Plane Parking you can use the free shuttle bus. If you require assistance for passengers with reduced mobility, please visit our special assistance page, or contact airport passenger services. Please keep this in mind when deciding which area to use.
For online bookings, the cost of parking your vehicle for the period you booked is the price you paid when the booking was made. If you park for longer than your pre-booked period, you can either book additional time on-line in advance, or you will be charged the drive-up rate for the relevant car park for the additional time.
If you do not book on-line in advance, you will be charged our drive-up rates shown on our signs at the entrance to our car parks.
You can purchase car parking space through our website or the Edinburgh Airport Parking app. For online bookings, you will pay for parking in advance and can use any major credit or debit card, including American Express.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we also offer you the following payment options for online bookings. Payment is to be made to Klarna:
Pay Later 30
Pay in 3 instalments
Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
If you do not book online in advance, you can pay at one of our pay machines located in and around our car parks. You will need your ticket, obtained when entering the car park to pay for your parking. You can pay using debit or credit cards.
Our car parks are Park Mark accredited which means they have met the requirements of the Associations of Chief Police Officers (ACPOS) Safer Parking for All Scheme.
If we do not provide our car parking service with reasonable care and skill, you can ask us to fix the problem or get some or all of your money back, depending on the circumstances.
If you have a problem or issue with your booking or our service, please contact [email protected], and we will do our best to resolve the matter there and then. If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have. Also, there is a parking help & support page on the website which can help you to resolve any issues you may have: https://www.edinburghairport.com/edinburgh-airport-parking/help-and-support.
Any reports of loss, damage or injury while you are parked in or using one of our car parks should be made to us (and if appropriate the Police) before leaving the car park.
When you make a booking with us or use our car parks as a drive-up customer, you enter into a car parking contract (agreement) with us which is governed by Scottish law and any court proceedings must be raised in the Scottish Courts.
If your vehicle is damaged while in our car park (or while being driven by our valet parking drivers) we will be responsible for any damage caused to your vehicle to the extent it was our fault. Unless we cause death or personal injury through our negligence, our liability to you is restricted to the cost of such vehicle damage, up to a maximum of £100,000. If a third party causes damage to your vehicle, we will provide some assistance, but any resolution will be a matter between you and the third party.
Our car parks are open to the general public. Please ensure that you lock your vehicle, close the windows and do not leave valuable items in your vehicle as we cannot be held responsible for any damage or theft by others.
You can cancel a ‘flexible’ online car park booking made with us and obtain a refund up to 24 hours before the time you are due to enter the relevant car park. If your booking has a cancellation fee, the fee will be deducted from the refund amount.
If you made a fixed (non-flexible) booking this cannot be cancelled or refunded after 14 days from booking, and if cancelled before 14 days, a cancellation fee will apply.
You can amend your booking details on-line up to 24 hours before your booking is due to start. A booking can only be amended on the website. You can amend the following details by clicking on Manage my booking online:
Your details
Your vehicle details
The car park you would like to park in
The period you would like to park
The difference in price for any amendments to your booking will be deducted from or refunded to the card used for payment.
To cancel or amend your booking using our website, please click on the Manage my booking section.
There are no refunds for any bookings made but not used, and bookings cannot be transferred or sold to other people.
In the unlikely event, you book a parking space with us online, and there are no spaces in the relevant car park when you arrive, we will either provide an equivalent or better space in another car park or a reduction in price for a car park further away.
If an event beyond our reasonable control occurs such as an emergency, war, terrorist threat, natural disaster or extreme weather conditions, we may have to cancel or amend your booking, but if we cancel your booking, you will get a full refund.
Very occasionally we may need to move a vehicle to carry out management and maintenance activities or where it is necessary for security or safety reasons. We will try to give reasonable notice of any closure of a parking space, but please be aware that it might not always be possible.
Vehicles not parked within the designated marked parking spaces may be towed away without notice, and a cost for storage and recovery will be charged to you.
You will need a ticket to enter and exit our car parks. On entry to a car park, the machines at our barriers will issue a ticket before the barrier raises. Each ticket is only valid for the vehicle it is issued for. If you have pre-booked parking, our ANPR (automatic number plate recognition) system will read your number plate and your booking reference, and number plate will be printed on the ticket. It is important that you keep your ticket safe as you will need it to exit the car park. If you have not pre-booked your parking, you will also need your ticket to pay for your parking at one of our pay machines located in and around our car parks. A ticket can only be used for one exit from a car park. If you use your ticket to exit a car park before the end of a pre-booked period and you want to return, you will need to create a new online booking or take another ticket at the barrier to get back into a car park.
If you lose your ticket, please go to the Parking Reception desk on the ground floor of our multi-storey car park for assistance. If we cannot find your booking on our system, you will be charged our drive-up price for your car parking.
If you book one car parking product and park in a different car park, you may be charged an additional exit fee. This is because the space you used was in a more expensive car park, and had not been allocated for your booking. If you change car park as shown in the table below, then the below fee will be charged on exit.
Car Park Booked
FastPark
Plane Parking
Long Stay
Mid Stay
Terminal
FastPark
Plane Parking
Long Stay
Mid Stay
Plane Parking
Long Stay
Plane Parking
Parked in
Multi-storey
Multi-storey
Multi-storey
Multi-storey
Multi-storey
Terminal
Terminal
Terminal
Terminal
Mid Stay
Mid Stay
Long Stay
Additional Exit Fee
£60.00
£60.00
£60.00
£40.00
£25.00
£40.00
£40.00
£40.00
£40.00
£25.00
£25.00
£20.00
If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.
Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.
You may only use our car parks to park your vehicle and not for any other purpose (such as cleaning, repair, certain business activities or to stay or sleep in). Our Byelaws also contain terms and conditions that apply to customers and their vehicles while in or using our car parks.
Our Multi-storey car park has height restrictions, and vehicles with a height of more than 2.2m (7.2ft) are not allowed to enter.
If your vehicle is parked in our car park for more than 30 days after the end of your booking time or more than 30 days after you arrived without a booking, we will consider your vehicle to have been abandoned.
In these circumstances, we will give you 30 days’ notice, sent to the address provided at the time of booking or to the address registered for your vehicle. If you have not removed your vehicle and paid our parking charges within the 30 days, we shall be entitled to remove and sell the vehicle and deduct from the proceeds our handling expenses and any unpaid parking charges. We will remit any balance to you, so long as you can prove your entitlement. These rights of disposal are in addition to any other legal rights we may have to deal with an abandoned vehicle.
Valet parking, including FastPark, means we will park your vehicle for you, and have your vehicle waiting for you when you return.
When you book valet parking or FastPark you agree to let a member of staff driver your vehicle and park it at a location on Edinburgh airport campus.
If you depart without leaving your keys, we may have to have the vehicle moved by a 3rd party company removal company. In the event of this happening, Edinburgh Airport reserve the right to pass this charge a back to the customer.
When driving your vehicle, it may be necessary for our drivers to adjust the position of the mirrors and seats to be able to drive safely. If you do not wish to have your driving settings adjusted, please let us know at check-in and make a request to a member of the team.
If a vehicle does not start automatically with the relevant key, we may need to jump start it to be able to return it to you or move it if it is blocking other vehicles. If you are not happy with us to jump starting your vehicle, please ensure you instruct us before handing your keys.
