Contact us

Have a question?

You can find the answers to our most frequently asked questions here (Opens in a new tab), or you can speak to our friendly chatbot by opening the bubble on the lower right-hand side of our webpages.

We work with many different partners and where departments are marked (EAL) this means Edinburgh Airport Limited is responsible for the department. Otherwise, responsibility lies with the third party so it's always best to check with them directly if you have any issues.

Department	Contact details
Advertising (EAL)	Email us at [email protected]
Baggage	Check with your airline (Opens in a new tab)
Careers (EAL)	See our jobs page (Opens in a new tab)
Car parking (EAL)	Send an us an email (Opens in a new tab) , leave a voicemail on +44 (0)131 357 6337 or visit our parking page (Opens in a new tab)
Check-in and boarding	Check with your airline (Opens in a new tab)
Community relations (EAL)	Visit our community page (Opens in a new tab)
Customs	Visit the HM Revenue & Customs website (Opens in a new tab)
Drone permission	Visit our (Opens in a new tab) (Opens in a new tab) (Opens in a new tab)safe use of drones page (Opens in a new tab)
Flight information	Track your flight (Opens in a new tab)
Immigration	Visit the UK Visas and Immigration website (Opens in a new tab).
Lost property	Visit our lost property page (Opens in a new tab) for more information.
Noise (EAL)	Visit our noise lab (Opens in a new tab) or call us on our noise enquiry line: 0131 348 4299
Commercial Real Estate (EAL)	Email us at [email protected]
Police Scotland	Call 101
Public Transport	Visit our transport links page (Opens in a new tab)
Security - passenger advice (EAL)	Visit our security page (Opens in a new tab)
Security - government guidelines	Visit the Department for Transport website (Opens in a new tab)
Shopping and Eating (EAL)	Visit our shopping and eating pages (Opens in a new tab)
Special assistance	Visit our special assistance page (Opens in a new tab)
Travel restrictions	Visit our flysafe page (Opens in a new tab)

Still need help?

For customer enquiries, our live chat service is available Monday to Friday, 7am to 6pm and Saturday + Sunday 8:30am to 4:30pm. Live chat can be accessed by clicking on the 'How can we help you?' bubble or via Facebook Messenger.

Alternatively, you can call us Monday to Friday, 9am to 2pm on +44 (0)131 357 6337 (calls cost 7ppm) or, you can submit your enquiry online here (Opens in a new tab).

Feedback

We always welcome constructive feedback to help us improve where we can so please get in touch and let us know your thoughts. Leave feedback here (Opens in a new tab) *

You can also write to us, our address is; Edinburgh Airport Customer Support, Room 1/24 Almond House, Almond Road, Edinburgh, EH12 9DN

* We will only use your data to contact you in relation to the feedback. By contacting us you agree to our Privacy policy (Opens in a new tab) and Terms and conditions (Opens in a new tab).

Stay up to date

Make sure to follow our Facebook (Opens in a new tab), Instagram (Opens in a new tab) and Twitter (Opens in a new tab) pages for all the latest Edinburgh Airport news and updates.