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fastTRACK terms and conditions

fastTRACK security terms and conditions

Please ensure that you have read and understood these terms and conditions

What is the fastTRACK service?

Edinburgh Airport fastTRACK is a service that allows passengers to use the priority lane to go through our security search area. A description of the fastTRACK service can be found on our fastTRACK page.

How can I use fastTRACK and how much does it cost?

You can book fastTRACK online or purchase it from certain shops in Edinburgh Airport. fastTRACK may also be included as part of another product you bought (such as a flight or car parking). Where you have booked in advance, or fastTRACK is provided as part of another product, please bring confirmation of your booking with you to access the fastTRACK lane. Information for using fastTRACK can be found on our fastTRACK page.

How do I pay?

The same process as booking car parking also applies to fastTRACK. You can purchase fastTRACK through our website or certain shops within the Airport with any major credit or debit card, including American Express.

Can I cancel or amend my booking?

You can amend your booking details on-line up to 24 hours before your flight departure time. To cancel or amend your booking using our website, please click on the Manage my booking section. You can also contact us on +44 (0)131 357 6337. Calls cost 7ppm plus your phone company’s service charge. Alternatively, you can cancel or amend a booking by completing our online contact form.

What rules apply to fastTRACK?

fastTRACK bookings are not transferable to any other person. Your booking is only valid for the date and time the booking was made. If you do not use the fastTRACK service, your booking will expire and will not be refundable.

For operational reasons we cannot guarantee the availability of this service or the time, it will take, and this service does not in any way excuse you from the requirement to submit to full security screening by our normal security procedures. If the fastTRACK service is not delivered to a reasonable standard and by the description of the service provided on our fastTRACK page, you will be entitled to a refund of some or all of the price depending on the circumstances.

It is your responsibility to ensure you have adequate time to clear our security search area before your flight. Please contact your airline or check your ticket for advice on how early to arrive at the Airport before your flight.

What if I have a complaint?

If you have a problem or issue with your booking or the fastTRACK service, please discuss it with a member of Edinburgh Airport’s security hall staff and they will do their best to resolve the matter there and then. If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.

Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.

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8 mins
security hall time