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fastTRACK Security terms and conditions

Last updated: 20/02/2019

Please ensure that you have read and understood these terms and conditions

fastTRACK Security

What is the fastTRACK service?

Edinburgh Airport fastTRACK is a service that allows passengers to use the priority lane to go through our security search area. A description of the fastTRACK service can be found on our fastTRACK page.

How can I use fastTRACK and how much does it cost?

You can book fastTRACK online or purchase it from certain shops in Edinburgh Airport. fastTRACK may also be included as part of another product you bought (such as a flight or car parking). Where you have booked in advance, or fastTRACK is provided as part of another product, please bring confirmation of your booking with you to access the fastTRACK lane. Prices for using fastTRACK can be found on our fastTRACK page.

How do I pay?

The same process as booking car parking also applies to fastTRACK. You can purchase fastTRACK through our website or certain shops within the Airport with any major credit or debit card, including American Express.

Can I cancel or amend my booking?

You can amend your booking details on-line up to 24 hours before your flight departure time. To cancel or amend your booking using our website, please click on the Manage my booking section. You can also telephone us on 0844 770 3040. There will be charges for calling this number plus your phone company’s service charge. Alternatively, you can cancel or amend a booking by e-mailing [email protected].

What rules apply to fastTRACK?

fastTRACK bookings are not transferable to any other person. Your booking is only valid for the date and time the booking was made. If you do not use the fastTRACK service, your booking will expire and will not be refundable.

For operational reasons we cannot guarantee the availability of this service or the time, it will take, and this service does not in any way excuse you from the requirement to submit to full security screening by our normal security procedures. If the fastTRACK service is not delivered to a reasonable standard and by the description of the service provided on our fastTRACK page, you will be entitled to a refund of some or all of the price depending on the circumstances.

It is your responsibility to ensure you have adequate time to clear our security search area before your flight. Please contact your airline or check your ticket for advice on how early to arrive at the Airport before your flight.

What if I have a complaint?

If you have a problem or issue with your booking or the fastTRACK service, please discuss it with a member of Edinburgh Airport’s security hall staff and they will do their best to resolve the matter there and then. If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.

Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.

Drop Off Zone

What is the Drop Off Zone service?

We have two drops off zones for passengers at the Airport. One zone is located on the ground floor of the multi-storey car park outside the terminal building, and the other is within our Long Stay Car Park.

How can I use Drop Off Zone and how much does it cost?

Long Stay Car Park Drop Off Zone

You do not need to book in advance to use the Drop Off Zone within the Long Stay Car Park. On entry to the Long Stay Car Park, the machines at our barriers will issue a ticket before the barrier raises. There is a dedicated marked area for dropping off passengers. Charges are displayed at the entrance of the car park (with the first 10 minutes being free). Passengers dropped off in our Long Stay Car Park can use our Long Stay Bus which operates between the car parks and the Terminal. To see how often these buses run, please see our website. The journey usually takes approximately 7 minutes, but please leave extra time in case of busy traffic.

Multi-storey Car Park Drop Off Zone

There is no barrier, and a ticket is not needed to enter the Drop Off Zone within the multi-storey car park. Charges for the Drop Off Zone are displayed at the entrance of the multi-storey and throughout the Drop Off Zone.

How do I pay?

Long Stay Car Park Drop Off Zone

The first 10 minutes after entry to the car park is free of charge, you can use your ticket to exit the car park if you have not exceeded the initial 10-minute timeslot. If you do exceed the initial 10 minutes, you can pay for the duration of your stay at one of our pay machines located in and around our car park. You will need your ticket, obtained when entering the car park to pay for your parking. You can pay with debit or credit cards.

Multi-storey Car Park Drop Off Zone

You can pay for the duration of your stay at the pay machines at the barriers upon exit. You can pay with cash and credit or debits card. You can pay with debit or credit cards.

What rules apply to the Drop Off Zone?

Our Byelaws contain terms and conditions that apply to customers and their vehicles while in or using our car parks.

What if I have a complaint?

If you have a problem or issue with either Drop Off Zone contact [email protected] and we will do our best to resolve the matter there and then. If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.

Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.

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