Lounges terms and conditions

Last updated: 24/11/2023

Lounges terms and conditions

Please ensure you have read and understood these terms and conditions

At Edinburgh Airport you can use the Aspire Lounge or the Plaza Premium Lounge. Information about these lounges can be found on our Airport lounges page.

What is the lounge service?

The service consists of entry to Edinburgh Airport’s Aspire Lounge or Plaza Premium Lounge. A description of the facilities and services provided in those lounges can be found on our Airport lounges page.

How can I use a lounge and how much does it cost?

Entry to a lounge can be booked in advance online or purchased on arrival (subject to availability). Where you have booked in advance, please bring confirmation of your booking with you to access the lounge (the e-mail or SMS you received with your unique booking reference).

Prices for using the lounges can be found on our Airport lounges page.

Lounge bookings are not transferable to any other person or any other lounge. Your booking is only valid for the date, time, and specific lounge purchased when the booking was made. If you do not use the lounge during the period you booked it, your booking will expire and will not be refundable. If you arrive at the lounge earlier than the booked time, more than 3 hours after the booked time, or you wish to remain in the lounge for some time after the expiry of the booking, your use will be at the discretion of the lounge staff.

How do I pay?

You can pre-book access to one of our lounges through our car parking or lounge booking website. Bookings can also be made in advance through the Aspire Lounge or Plaza Premium Lounge websites. You can also book on the day of your arrival; payment can be made at the entrance to the lounge.

Can I cancel or amend my booking?

You can amend your booking details on-line up to 24 hours before your flight departure time. To cancel or amend your booking using our website, please click on the Manage my booking section. You can also contact us a on +44 (0)131 357 6337. Calls cost 7ppm plus your phone company’s service charge. Alternatively, you can cancel or amend a booking by submitting a contact form.

What rules apply to my use of a lounge?

The lounges are operated by 3rd party companies, and their terms and conditions also apply to your use of them (as well as the terms and conditions here). The terms and conditions for the Aspire lounge can be found here. The terms and conditions for the Plaza Premium Lounge can be found here. They can also be requested from the front desk of the lounge. There is a smart/casual dress code for the lounges, and certain age and behaviour restrictions apply. Please review the relevant lounge terms and conditions if you need more information. All customers using the lounges must act with courtesy and consideration for all other users, and staff have the right to refuse admission or ask people to leave the lounge if their behaviour or clothing is inappropriate, offensive or distressing to others.

It is your responsibility to ensure you do not miss your flight. Neither the Airport nor lounge staff can be held liable for you failing to board your flight.

We do not guarantee the quality of food or beverages, or those individual dietary requirements can be fulfilled. However, if the lounge service is not delivered to a reasonable standard and by the description of the service provided by us or Aspire, you will be entitled to a refund of some or all of the price depending on the circumstances.

What if I have a complaint?

If you have a problem or issue with your booking or the lounge service, please discuss it with the lounge staff, and they will do their best to resolve the matter there and then. If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.

Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.

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