Special assistance

We along with our partners are committed to providing all passengers with excellent customer service and a seamless journey. Please see the information below highlighting who the special assistance service is available for, detail on the service provided, and the quality standards we expect to achieve.

If you have any feedback on the service, get in touch with our Customer Support Team. (Opens in a new tab)

Who is this service for?

Booking Special Assistance

Getting to/from the airport

When to arrive at the airport

Airport Security

In the departure lounge

Changing Place accessible toilet

Mobility equipment

Journey time at the airport

Assistance dogs

SignLive

Edinburgh Airport Accessibility Forum

Quality Standards

Please see our access guide or download our easy read guides below for further information:

• Taking off at the airport (Opens in a new tab)

• Landing at the airport (Opens in a new tab)

The CAA is currently conducting a survey on the quality of assistance provided at airports. You can find out more and take the survey here (Opens in a new tab).