We hope you never have the stress of losing luggage at our airport. But, we’ll always do our best to help you get your belongings back if it does happen.
If you lose your bags after check-in you always need to contact your airline directly.
If you lose your bags in the terminal, you need to get in touch with Luggage-Point who will be happy to help you with any lost property queries!
From bracelets to books, wallets to glasses, Luggage-Point is committed to reuniting passengers with their sentimental or valued items thanks to our 24 hour online service and dedicated Lost Property helplines.
You can search for your item on the Luggage-Point database in real-time using the online search facility. Searches are based on multiple criteria including airport, date range, keyword (e.g. iPhone) and where the item was lost. Luggage-Point endeavours to respond to all enquiries within 72 hours. You can also call their dedicated team on 0330 223 0893 between 9am and 5pm daily.
A retrieval fee will be payable to collect your item.
If an item is claimed, but cannot be collected immediately, the following options are available:
Nominated Collection – if you can arrange for a friend/relative to pick up your lost item(s), let us know who they are and when they will be in and we can authorise the release of your item to that person. Just make sure they take an appropriate form of ID (passport/driver's license) or we won't be able to release your items.
Shipping – if collection cannot be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping service. Items can be sent to you, either home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for an additional period of 42 days for a standard fee of £10 per day (Maximum fee £50, including retrieval costs).
*Prescription drugs are exempt from charge **Items collected within 30 minutes will not be subject to a fee
Note: Luggage-Point deal with items that have been lost in the airport terminal or in the cabin of aircraft. If you have not received your luggage or it has been lost by your airline, please contact your airline directly as Luggage-Point are unable to assist.
Luggage-Point's Left Luggage service provides secure long or short term storage for your valuables from a convenient location in the East Terminal.
Simply check your items in with the Luggage-Point team and they will be stored at the following rates:
£8.50 per item
£12.50 per item
£10.00 per item
£50.00 per item
Oversized items will be charged at double the standard rate. Discount available for storage of 25+ items at a time. Ask a member of the Luggage-Point team for more details. Alternatively, use our shipping service to have your items sent onto your destination or back to your home address. See our shipping page for more information.