We're committed to providing all our passengers with excellent customer service and a seamless journey. Please see the information below highlighting who this service is available for, detail on the service provided and our quality standards we expect to achieve.
In order to book assistance please advise your airline or travel agent in advance – ideally, more than 14 days prior to departure or at the time of booking your flight. The minimum notice we would advise you give your airline is 48 hours prior to departure. However, if you have been unable to book assistance we will make all reasonable efforts to assist you on the day.
Please note that our Reserved Seating Area/Mobility Assistance reception area has moved. It can now be found just outside the Domestic Arrivals doors (sign posted "Special Assistance") opposite the Airlink 100 bus stance.
At Edinburgh Airport, we are responsible for providing assistance within the airport. Your airline is responsible when you are on board the aircraft.
Please see our access guide or download our easy read guides below for further information: