We understand that travelling with hidden disabilities or additional needs can be a challenging experience. The information below will explain and highlight the resources we offer to help make your next journey through the airport as comfortable as possible.
We are constantly working to improve the airport experience for our vulnerable passengers who may not want to share details of their hidden disabilities. To support this, we offer a sunflower lanyard or pin which can be worn during the journey through our airport. Our lanyard/pin identifies the wearer to staff as someone who may need additional support or understanding. Our staff have been specially trained to recognise the lanyards and act accordingly.
Using a lanyard or pin is entirely optional and if you would like to use one, they can be collected on your date of travel from our Special Assistance reception or our Security Hall. Simply speak to a member of our team and they will be able to help.
If you have any questions about this service, you can email [email protected].
If you have any feedback on the service, get in touch with our Customer Support Team.
To help you prepare, you can download a social story for your airport journey. This is especially useful for passengers on the Autism spectrum.
