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Meet and assist

Meet and assist service

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Edinburgh Airport’s preferred supplier Airport Representatives offer VIP meet and greet service, airline representation and management, and tour operator representation.

Established in 1992, Airport Representatives have been offering a global luxury experience to clients for many years.

Their dedicated staff will ensure that your airport experience is a stress-free and relaxed one.


Personal concierge at your service

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With our concierge services, we make sure that all our clients are assisted through the airport and all the aspects of the airport's processes. Your personal concierge will be waiting to assist you from the moment you arrive at the airport.


Arrive in style

Airport Representatives offer discreet, private and personal service for all our VIP guests. You can rely on their service to assist you with a full range of arrival and departure services, making your journey as smooth as possible.

You will be assisted with all aspects of the arrival process, and a personal concierge will be waiting for you at the aircraft to assist you. We can also arrange for baggage porters and a luxury car on request.

For arrival enquiries, please use the following form to make a booking referral: https://www.airport-reps.co.uk/arrival-enquiry-form


Departure services

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Count on us to assist you and help you with all aspects of the departure service. From the moment you arrive at the airport until your flight is airborne, Airport Representatives will take care of all your requirements. Our concierge will meet you at the kerb and assist you directly outside the terminal. We even offer a baggage porter to collect your bags and transfer you to check-in. You will be expedited through all the check-in and security processes. Our representative will escort you to the lounge and the aircraft gate when you are ready to board.

For departure enquiries, please use the following form to make a booking referral: https://www.airport-reps.co.uk/departure-enquiry-form


Complete flight assistance

From pre-flight checks to flight re-booking, we can offer complete flight assistance. We ensure that the client names are in the check-in system and all the special requests such as meals and seating preferences are taken care of before boarding. If a client misses their flight, we will help them to re-book a flight and assist with onward connections.


Relax in luxury

We aim to offer a truly VIP service, guiding you through the airport until you're sat safely on your flight and ready to go. If you're booked into the VIP lounge or have any specific requirements, don't hesitate to let our team know.

For all enquiries please contact us at [email protected]

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