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Got a baggage query? Who you need to speak to for help and how to reclaim bags

Last updated Nov 03, 2023

Although we receive many queries on baggage it's important to note that we as an airport we don't handle this. That's a process handled by airlines and their handling agents.

They are responsible for checking your bags in, loading them onto your flight, and then returning them to you once you arrive at your destination.

This process means information on your baggage is held on the systems of the handling agents. We simply provide the infrastructure and facilities for them to use.

If you are looking to find out about whether you are eligible for compensation, or have any other related queries, you need to contact your airline (airline contacts here).

Check out your check-in desk opening times at Edinburgh Airport

So who is dealing with your baggage?

Each airline employs a handling agent to deal with baggage, so the handler you need to speak to depends on who you flew with.

The handling agents operating at Edinburgh Airport are Swissport, Menzies and WFS. You can find out which agent works with which airline below.

Swissport

  • Aegean Airlines

  • Air Canada

  • Air France

  • Aer Lingus

  • Albastar

  • Atlantic Airlines

  • Balkan Holidays

  • Brussels Airlines

  • Delta

  • Eurowings

  • Finnair

  • Freebird

  • Hainan Airlines

  • Jet2

  • KLM

  • Lauda

  • Norwegian

  • Qatar

  • Ryanair

  • SAS

  • Transavia

  • TUI

  • Turkish Airlines

  • Virgin Atlantic

  • WestJet

  • Wizz Air

Menzies

  • British Airways

  • Edelweiss

  • Iberia

  • Loganair

  • Lufthansa

  • Sun Express

  • Titan Airways

  • United Airlines

  • Vueling Airlines

WFS

  • easyJet

Hand luggage rules explained: Items you can and can't take through security

How do you contact your handling agent?

You can contact the relevant handling agent using the details below.

If you need to contact Swissport you can visit their website here.

Menzies: +44 208 819 2026

To fill out a form, or find out more information, visit the Menzies Aviation website here.

WFS: 07990037201

Visit the WFS website here.

For a full list of airline contacts please click here.

While unable to help with baggage queries, our customer support teams can help with questions on a range of different things such as parking, security, and special assistance. Visit the contact us page of our website where you can find further information and access to the live chat function.

Are you looking for a full rundown of who does what at Edinburgh Airport. Check out our blog article here.

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