The phrase 'we're all in this together' is most apt right now.
We know that this is a concerning time for everyone, including us. We're all looking at how we can protect ourselves and each other and that is the most important thing in all of this.
We all have a responsibility to look after our own hygiene and ensure we're taking care of ourselves, and we're going to be making further improvements to our operations to provide you peace of mind ahead of any future travel.
What’s happening at Edinburgh?
We admit we aren't experts in health management or virus control so we follow the expert guidance provided by governments and public health bodies.
Like all other UK airports, we are following the guidance set out by the UK Government, the Scottish Government and Health Protection Scotland (HPS). We encourage everyone to read that guidance which can be found here: www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19
Information on the coronavirus is on display throughout the airport – this includes posters, information on digital screens and information leaflets.
Are you undertaking screening or temperature checks?
As above, we are following the expert guidance from medical and clinical professionals within the UK and Scottish Governments and Health Protection Scotland.
The advice from government and HPS is that temperature checks are not required at Edinburgh Airport as they are not an effective way of identifying cases. We stand ready to help if that changes.
It’s important to note that inbound aircraft coming to the UK are now reading out information to passengers and also distributing leaflets to passengers.
What other measures have you put in place at Edinburgh Airport?
Following the advice from Governments and HPS continues to be the most effective way for all of us to deal with coronavirus issues.
At Edinburgh Airport, we have:
Displayed information throughout the airport, from posters to digital screens and leaflets
Provided hand sanitiser dispensers across the airport, including in the Security Hall, on airport coaches and in staff offices
Enhanced our cleaning procedures which were already thorough and robust
Disseminated information and guidance to all staff and third partners on the situation
What do I do if my travel plans change?
It is likely that the coronavirus situation may impact on your plans but as an airport, we cannot offer advice on the policies of airlines and travel companies as this will be different for each business.
Airlines are making changes to their schedules and they will have the latest information on the status of your flight. We would always recommend that you check with your airline who will have the most up-to-date information for you.
Travellers who are looking for further advice should visit the dedicated coronavirus section of the Foreign and Commonwealth Office website where you can find lots of information relating to the coronavirus and travel: www.gov.uk/guidance/travel-advice-novel-coronavirus
Can I amend my parking booking?
If you have booked a flexible or refundable product, you can change your parking booking or cancel at no cost up to 24 hours before your booking starts.
If you have booked a non-flexible or non-refundable product then you can cancel within 14 days of booking. We will also be offering a credit note that can be used on a new booking that is due to start within 12 months of your original entry date, to those affected.
For more information - click here.
You can amend your booking details on-line up to 24 hours before your booking is due to start. A booking can only be amended on the website. You can amend the following details by clicking on Manage my booking online:
Your vehicle details
The car park you would like to park in
The period you would like to park
The difference in price for any amendments to your booking will be deducted from or refunded to the card used for payment.
For full Terms & Conditions please see here.
Can I amend my lounge booking?
For bookings made at the Aspire Lounges; as of 10th March 2020, the Aspire lounge have suspended all cancellation and amendment fees throughout March and April 2020. This allows customers to amend or cancel their booking for free and obtain a full refund. This is irrespective of travel date. This is subject to review and change without notice. This is only for customers who have made their booking directly with Aspire. For those who have made their booking via a third party, they must be contacted in the first instance with any queries. Visit the Aspire website for full Terms and Conditions www.executivelounges.com/terms and contact details www.executivelounges.com/contact
For bookings made at the No.1 Lounge; current bookings can be amended free of charge to a new date. If you have yet to rearrange your travel, please contact No1 Lounges who can hold your booking in credit until you next travel. Please contact [email protected] with any questions. For those who have made their booking via a third party, they must be contacted in the first instance with any queries.
What about my FastTrack security booking?
To cancel or amend your booking using our website, please click on the Manage my booking section. You can also telephone us on 0131 357 6337. There will be charges for calling this number plus your phone company’s service charge. Alternatively, you can cancel or amend a booking by e-mailing [email protected]