Drop off zone terms and conditions

Last updated: 24/11/2023

Drop Off Zone terms and conditions

Please ensure you have read and understood these terms and conditions

What is the Drop Off Zone service?

We have two drops off zones for passengers at the Airport. One zone is located on the ground floor of the multi-storey car park outside the terminal building, and the other is within our Long Stay Car Park.

How can I use Drop Off Zone and how much does it cost?

Long Stay Car Park Drop Off Zone

You do not need to book in advance to use the Drop Off Zone within the Long Stay Car Park. On entry to the Long Stay Car Park, the machines at our barriers will issue a ticket before the barrier raises. There is a dedicated marked area for dropping off passengers. Charges are displayed at the entrance of the car park (with the first 30 minutes being free). Passengers dropped off in our Long Stay Car Park will need to use the dedicated walking route to Terminal. 6-8 minute walk. Please keep this in mind when deciding which area to use.

Multi-storey Car Park Drop Off Zone

There is no barrier, and a ticket is not needed to enter the Drop Off Zone within the multi-storey car park. Charges for the Drop Off Zone are displayed at the entrance of the multi-storey and throughout the Drop Off Zone.

How do I pay?

Long Stay Car Park Drop Off Zone

The first 30 minutes after entry to the car park is free of charge, you can use your ticket to exit the car park if you have not exceeded the initial 30-minute timeslot. If you do exceed the initial 30 minutes, you can pay for the duration of your stay at one of our pay machines located in and around our car park. You will need your ticket, obtained when entering the car park to pay for your parking. You can pay with debit or credit cards.

Multi-storey Car Park Drop Off Zone

You can pay for the duration of your stay at the pay machines at the barriers upon exit. You can pay with cash and credit or debits card.

Fully electric vehicles are entitled to a 50% discount on the first 10 minutes of their stay in the Multi-storey car park drop off and pick up zone. To receive this discount, drivers must press the intercom at the exit barriers and provide details regarding their fully electric vehicle for the discount to be applied. This discount does not apply to hybrid vehicles and is subject to us being satisfied that the vehicle is fully electric. This discount cannot be claimed for or refunded once the driver has exited the multi-storey car park drop off and pick up zone.

What rules apply to the Drop Off Zone?

Our Byelaws contain terms and conditions that apply to customers and their vehicles while in or using our car parks.

What if I have a complaint?

If you would like to make a complaint or provide other feedback to us, please use the on-line Edinburgh Airport feedback form, and we will do our best to resolve any issues you may have.

Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU’s ODR Platform.

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