Car parking terms and conditions
Please ensure that you have read and understand these terms and conditions.
1.1. "We", "us" and "our" means Edinburgh Airport Limited a company registered in Scotland (Company Number SC096623) and having a registered company office at Edinburgh Airport, Edinburgh EH12 9DN.
1.2. "You", "your" and "customer" means a person who shall have entered into a contract for the parking of a Vehicle at the Car Park (whether they have booked in advance via the Website or not booked in advance), or who is entitled to the use of a parking space under the terms of a lease or agreement for lease and takes such entitlement. All customers entering into a contract with us for the parking of a Vehicle at the Car Park, whether by purchasing a ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing.
1.3. "Agent" means a third party with which we have contracted to operate the relevant Service.
1.4. Airport" means Edinburgh Airport, Edinburgh.
1.5. "Car Park" means any parking facility for the parking of Vehicles operated by us or our appointed Agent.
1.6. "Representative" means any of our officers, Agents and employees (acting in the course of business and within the scope of their duties towards us) and any of our Agent's officers, agents and employees (acting in the course of business and within the scope of their duties towards us).
1.7. "Services" means the provision of any of (i) car parking, (ii) priority security and/ or (iii) lounges.
1.8. "Terms" means these terms and conditions.
1.9. Vehicle" means any vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it.
1.10. "Website" means www.edinburghairport.com or such other website address that offers the Services.
2. Our Responsibilities and Liabilities
2.1. We will act with reasonable skill and care in the provisions of Services at the Airport.
2.2. Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.
2.3. We and our Agent will only accept liability in respect of
2.3.1. any loss, misdelivery of or temporary failure to deliver, any Vehicle;
2.3.2. damages to or loss of any part of the Vehicle or any of its accessories or any of its contents; and/or
2.3.3. any damage to any of your property
If it is proved to be caused by us or our Agent's negligence or breach of statutory duty by us or our Agent or any person employed by of contracted to us or our Agent. In any event such liability shall not exceed £500 per claim or series of related claims.
2.4. We do not accept liability for:
2.4.1. any indirect or consequential loss; or
2.4.2. any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings. and/or
2.5. Our representatives and Agents have no authority to accept any articles for safe custody and we will not be liable for any loss of or damage to any such articles which you purport to leave with us, our Agent or a representative.
2.6. We do not accept liability for any cancellations, curtailments or otherwise caused by an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, technical problems, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of the Services is prevented or affected as a result of such events beyond our or your control.
2.7. Except as expressly stated in these Terms, we shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Clause 2.6 above.
2.8. If you suffer loss of, from or damage to your property whilst using the Services or sustain any personal injury you should ensure that:
2.8.1. you immediately report the incident to the staff;and/or
2.8.2. if theft is involved, you report it to the police immediately; and
2.8.3. your insurance company is notified promptly.
2.9. If you wish to make a claim against us or the Agent you must ensure that within 48 hours full details of the occurrence is received by the Agent either through the head office or the location manager. Before submitting this claim please ensure that the claim falls within the Agent's or our area of responsibility under the Terms. Failure to comply with the above procedure may prejudice your claim
3. Car Parking - General
Safety and Security
3.1. You should remember that the Car Park is a busy facility and open to the general public. We, through our Agent, will take reasonable precautions to exclude unauthorised persons from entering or using the Car Park and creating nuisance. We cannot exclude all unauthorised persons and therefore we cannot guarantee the security of your Vehicle or its contents.
3.2. Please ensure that at all times your Vehicle is securely locked, all windows are fully closed, possessions are not on display and where an alarm is installed it is activated unless a representative authorised to do so requests that the keys of the Vehicle are left in their custody.
3.3. You must drive carefully and responsibly in the Car Park and comply with all directional signage and other instructions when in the Car Park. All pedestrians should follow the designated walking routes.
3.4. Please ensure that any children and animals are properly supervised and accompanied at all times. Please take care to be aware of all Vehicles in motion within the Car Park.
Permissions to enter the Car Park
3.5. Only the following people have permission to enter or remain in the Car Park:
3.5.1. our authorised representatives;
3.5.2. any owner of a Vehicle who comes into the Car Park to park it, or to collect and remove the Vehicle, provided that all charges due to us are paid before it is removed
3.5.3. any passenger travelling in a Vehicle with the permission of its owner when the Vehicle is brought into the Car Park or who is intending to travel in the Vehicle, with the permission of its owner, when it leaves; and
3.5.4. any owner of a Vehicle, or person authorised by its owner, who requires access to the Vehicle while it is parked.
If you are not a person listed above you have no permission to be in the Car Park. Any representative may require you to leave at any time and they are authorised if necessary to call for police assistance to have you removed.
Right to move Vehicles
3.6. We or our representatives reserve the right to move any Vehicle within or outside the Car Park to whatever extent as we may deem necessary and sufficient to carry out the efficient management of our parking facilities (including for the purpose of maintenance of the Car Park) or where we consider it necessary for the purposes of security and/or the safety of users of the Airport. We will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice and any cost of recovery will be charged to you.
Car Park Tickets
3.7. All tickets issued by us are only available for the Vehicle in respect of which it is issued. Car park tickets, season tickets or other special tickets as well as tickets issued on entry, do not entitle you, unless otherwise agreed by us in writing, to any specific space in the Car Park nor is there any priority over other customers (excepting customers that have booked a car parking space in advance who will have priority over other customers). Season tickets or other special tickets remain our property to be returned to us upon expiration.
3.8. If you have been issued with a valid parking ticket and are unable to produce this upon request, we and our representatives reserve the right to make all enquiries deemed to be necessary and reasonable prior to the release of the Vehicle. Non production of a valid parking ticket may lead to delays. All lost tickets will be charged at full daily rate for the period the Vehicle has occupied the Cark Park or in accordance with any other policy in operation from time to time.
Parking Charge Notices issued for breaches of parking restrictions
3.9. We and our Agent have a responsibility for the enforcement of parking which is essential for the free flow of traffic and for safety. Restrictions on where you may park will be indicated on signage displayed in the Car Park or by markings on the ground and it is your responsibility to check that your Vehicle is not parked such that it is in breach of any restriction.
3.10. We and our Agent may issue parking charge notices for breaches of the restrictions, including but not limited to, parking:
3.10.1. in an area in the Car Park not specifically designated for parking, or in a restricted area in the Car Park;
3.10.2. beyond the bay markings in a single designated Car Parking bay; and
3.10.3. A Vehicle in a bay reserved for another purpose, including but not limited to:
a) parking in a disabled person's parking space without clearly displaying a valid disabled person's badge belonging to yourself or another occupant of the vehicle;
b) parking a motor-cycle anywhere in the Car Park, other than in a designated for that purpose; and
c) parking a low sided-vehicle in a designated high sided vehicle bay
3.11. Details of the procedure from time to time in force for paying a parking charge notice or appealing against the issue of a parking charge notice are set out on the back of each parking charge notice.
3.12. If you fail to collect your Vehicle more than 30 days after the (i) date which you have specified for exit from the Car Park in the booking or (ii) date that the Vehicle was parked in the Car Park, and we have not received a written notification specifying:
3.12.1. the Vehicle registration number;
3.12.2. the reason for the delay in collection plus details of the expected (revised) collection date,
we will deem the Vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the Vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the Car Park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights under statute or common law.
3.13. You are not allowed to tow or have towed a Vehicle into a Car Park.
3.14. You are not allowed to spend an excessive amount of time (as determined by us) in your Vehicle whilst it is parked in the Car Park this includes sleeping in your Vehicle or staying overnight in a Vehicle.
3.15. You are not allowed to park anywhere except in a marked bay.
3.16. The following activities are not permitted at any time in the Car Park:
3.16.1. conducting any service work, cleaning (unless carried out by our employee or Agent) or repairs to the Vehicle;
3.16.2. partaking in any business activity in connection with selling, hiring or other disposal of the Vehicle;
3.16.3. filling or emptying of fuel tanks;
3.16.4. misusing or damaging any facilities in the Car Park;
3.16.5. driving dangerously or too fast;
3.16.6. making unnecessary noise, including playing music in any way that annoys other users of the Car Park or people who live or work nearby;
3.16.7. filming or taking photographs;
3.16.8. cooking or lighting fires;
3.16.9. using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
3.16.10. doing or attempting to do anything which is a criminal offence.
3.17. Permission to use the Car Park is automatically withdrawn if you or your passengers or anyone else under your control do any of the things prohibited in these Clauses 3.13 to 3.16.
3.18. Payment may be made with cash, debit or credit cards or other electronic or telephonic means where available. There is no charge for debit cards for pre-booked parking, credit cards will be charged a 1.5% fee. Payments by credit or debit card for non-booked parking will be charged a 1.5% fee.
4. Cancellations or changes to pre-bookings for car parking, lounges and priority security
4.1. Should you wish to amend your booking of a Service or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0131 348 4203 to cancel a booking or email email@example.com
4.2. We must receive notice of your amendment at least 24 hours before the start date and time of your original booking. If you do not give the required advance notice as stated, no refund will be given.
4.3. Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0131 348 4203 to amend a booking or email firstname.lastname@example.org
4.4. Where a change is required by you for a reduction in the number of days of your Car Park booking then, we must receive notice of your change to your booking at least 24 hours before the start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the Car Park.
4.5. No retrospective refunds will be made after the start date/time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
4.6. No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
4.7. Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
4.8. No refund (only made where due) will be made unless you can provide us with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
4.9. Your statutory rights are not affected.
4.10. If we cancel your booking for a reason within its direct control and not due to an event beyond our control (see Clause 2.6 above) then we will refund the amount it has received from your pre-booking to you on the card on which payment was made.
4.1.11 Parking cancellation protection at Edinburgh Airport ("Cancellation Protection") is available to all customers. We make this available to you at an additional charge. The following terms apply to Payment Protection:
4.1.12. With Payment Protection
126.96.36.199. Where your booking is cancelled with greater than 24 hours' notice until the time of expected entry into the car park, you as the customer will receive a refund, with no cancellation fee charged
188.8.131.52. Where your booking is cancelled with less than 24 hours' notice there will be no refund but also no cancellation charge refund will be available.
184.108.40.206. Where your booking is amended at any time the cost will be re-priced at that day's rate with no amendment charge
4.1.13 No Payment Protection
220.127.116.11. Where your booking is cancelled with greater than 24 hours' notice until the time of expected entry into the car park, you as the customer will receive a refund, but with a £10 cancellation fee charged
18.104.22.168. Where your booking is cancelled with less than 24 hours' notice there will be no refund but also no cancellation charge refund will be available.
22.214.171.124. Where your booking is amended at any time the cost will be re-priced at that day's rate with no amendment charge
4.2.1 No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation, and/or payment protection and/or changes to booking procedures set out.
5. Car Parking not booked in advance
5.1. We do not guarantee that there will be any vacant parking space at any particular time. Season tickets do not entitle the ticket holder to a particular space. We will use reasonable endeavours to keep enough spaces reserved for season ticket holders but cannot guarantee this at all times.
5.2. We have an obligation to you, in return for the parking charge or charges paid or to be paid by you, to provide a space in the Car Park, if one is available, in which to park a Vehicle for the time allowed based on the amount paid or to be paid, and where applicable, use of a courtesy transfer service.
5.3. In return for the use of the Car Park you are deemed to have accepted and agree to comply with thee Terms.
5.4. All parking charges (except in relation to advance bookings) are displayed from time to time on the appropriate tariff boards displayed in the Car Park and can be altered at our discretion. Any changes will be applied immediately when the rates displayed on the tariff boards are changed.
6. Car Parking booked in advance
6.1. When you book car parking via the Website you will be given a unique booking reference via an email.
6.2. The booking you make is non-transferable either from you to someone else or between different car parks.
6.3. The booking you make is valid only for the times, dates, price, car park, specified in your booking.
6.4. Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of "days" (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the Car Park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the Car Park. Please note that this applies irrespective of the reason why you are late back into the Car Park, unless your delayed return is caused by the negligence of us.
6.5. When you enter the Car Park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that we use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.
6.6. If you are issued with a car parking ticket on entry to the Car Park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
6.7. If you have paid to use a premium parking service in any Car Park ("Fast Track Parking"), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should Fast Track Parking not be available, we shall refund to you the difference between the cost of the Fast Track Parking and the standard rate for the relevant car park for the time during which a Vehicle is within it.
7. Use of Coach Service
7.1. You need to leave an appropriate amount of time to reach the terminal building from the Car Park using the coach service, but in addition to this you should ensure that you factor in time to find a space and walk to the relevant coach stop. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get from the Car Park to the terminal.
7.2. Coaches are marked with their destination. Please take care to ensure that you board the correct coach.
7.3. The estimated frequency of the arrival of coaches (in normal traffic conditions) is set out at coach stops and on the Website.
7.4. Please ensure that you remember to take all your luggage off the coach when you arrive at the terminal. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.
7.5. Coaches are designed to accommodate personal luggage only. The Company may prohibit the carriage of items that might in the view of our representative cause a nuisance or danger to the coach or other customers including, but not limited to, large items which cannot be safely stored in the racks provided and live animals.
7.6. We do not accept liability for increased duration of transfer times from Car Park to the terminal building which are caused by, without limitation, exceptional volumes of traffic, road works or accidents.
8. Airport Lounges
8.1. Please note that we do not provide lounge services to you directly, but the services covered under this Clause 8 are provided by Agents. Their terms and conditions apply to your use of lounge services in addition to those set out in this Clause 4, and are available at www.executivelounges.com (in respect of Servisair lounges).
8.2. When you book via the Website you will be given a unique booking reference, either (at your option) via an email or via a text to your mobile phone.
8.3. Your booking is non-transferable either from you to someone else or between different airport lounges.
8.4. Your booking is only valid for the date, price, and lounge specified when you book.
8.5. Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the relevant lounge operator.
8.6. Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.
8.7. There may be restrictions on the minimum age of children permitted access to the lounge. Where children and infants are admitted it is your responsibility to supervise them.
8.8. Smoking restrictions will apply. These are detailed on the Website.
8.9. All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserves the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.
8.10. Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. We do not accept liability if you miss your flight due to failure to check the screens.
8.11. We do not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. We do not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, we will refund to you the price paid in respect of that service.
8.12. The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.
8.13. You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.
9. FastTRACK Security
9.1. We cannot guarantee the availability of the service, and the right to use the priority lane through security may be withdrawn at any time without notice by us. Where you are not permitted to use the priority lane, we shall refund the price paid solely in respect of that service.
9.2. The purchase of the priority security service only provides for a separate queuing process to get through security, and we cannot give any assurances regarding how long it will take you to clear security. This service does not in any way excuse you from the requirement to submit to full security screening.
9.3. It is your responsibility to ensure that you leave adequate time to clear security prior to your flight. Please contact your airline or check your ticket for advice on how early to arrive at the airport prior to your flight. We do not accept any liability if you miss your flight because you have not left enough time to clear security.
Nothing in the Terms shall take away or modify any of your statutory rights or entitlements.
11. Variations of the Terms
The Terms constitute the whole agreement between us and you. However, we reserve the right to amend the Terms at any time.
12.1. The Terms are governed by and shall be construed in accordance with Scottish Law and any claims arising under them are subject to the exclusive jurisdiction of the Scottish Courts.
12.2. If any provision of the Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of this agreement shall not be affected.
12.3. If a provision of the Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
13. Disputes and Complaints
13.1 If you have a dispute or complaint relating to any Services you have purchased from us we would encourage you to submit a complaint using our Feedback page. We will review and respond to your complaint.
13.2 Any contractual dispute relating to our services may also be dealt with using an online alternative dispute resolution procedure through the EU's ODR Platform.