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Special assistance

Information and advice to help passengers with special needs plan their route through Edinburgh Airport, plus general help and travel advice.

Will I need Special Assistance through Edinburgh Airport?

Information

Service provider

We have appointed Amey as our service provider who will ensure any assistance you require is made available to you. They will provide assistance from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport.

The Amey reception desk is situated opposite the British Airways check-in desk on the ground floor.

Compliment / Complaint procedure

In the event that you wish to comment on excellent service or indeed are not satisfied with the service you have received at Edinburgh Airport as a passenger with reduced mobility please contact:

Email: prm.edi@amey.co.uk

Or write to:

PRM Operations Manager
Amey
Edinburgh Airport
Edinburgh
EH12 9DN

Please include the following information to ensure a thorough response:

Name:
Date of Travel:
Flight Number:
Description of Complaint: (Please include times, names etc,)

We aim to acknowledge receipt of your complaint within 5 working days.

We aim to fully investigate and resolve your complaint with 10 working days.

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