We're committed to providing all our passengers with excellent customer service and a seamless journey. Please see the information below highlighting who the special assistance service is available for, detail on the service provided and our quality standards we expect to achieve.
Who is this service for?
Booking Special Assistance
Getting to/from the airport
When to arrive at the airport
In the departure lounge
Changing Place accessible toilet
Journey time at the airport
Neatebox Welcome App
Edinburgh Airport Accessibility Forum
Please see our access guide or download our easy read guides below for further information:
fastTRACK passport control
Book your fastTRACK passport control now!
Book your fastTRACK security now!
Get help retrieving lost items.