We're committed to providing all our passengers with excellent customer service and a seamless journey. Please see the information below highlighting who the special assistance service is available for, detail on the service provided and our quality standards we expect to achieve.
Who is this service for?
Booking Special Assistance
Getting to/from the airport
When to arrive at the airport
Airport Security
In the departure lounge
Changing Place accessible toilet
Mobility equipment
Journey time at the airport
Assistance dogs
Neatebox Welcome App
SignLive
Edinburgh Airport Accessibility Forum
Quality Standards
Please see our access guide or download our easy read guides below for further information:
Quick links
fastTRACK passport control
Book your fastTRACK passport control now!
fastTRACK security
Book your fastTRACK security now!
Lost property
Get help retrieving lost items.
