What do I do if my travel plans change?
Airlines are making changes to their schedules and they will have the latest information on the status of your flight. We would always recommend that you check with your airline prior to setting off, as they will have the most up-to-date information for you.
Travellers who are looking for further advice should visit the dedicated coronavirus section of the Foreign and Commonwealth Office website where you can find lots of information relating to the coronavirus and travel: www.gov.uk/guidance/travel-advice-novel-coronavirus
Can I amend my parking booking?
If you have booked a flexible or refundable product, you can change your parking booking or cancel at no cost up to 24 hours before your booking starts.
If you have booked a non-flexible or non-refundable product then you can cancel within 14 days of booking. We will also be offering a credit note that can be used on a new booking that is due to start within 12 months of your original entry date, to those affected.
For more information - click here.
You can amend your booking details on-line up to 24 hours before your booking is due to start. A booking can only be amended on the website. You can amend the following details by clicking on Manage my booking online:
Your vehicle details
The car park you would like to park in
The period you would like to park
The difference in price for any amendments to your booking will be deducted from or refunded to the card used for payment.
For full Terms & Conditions please see here.
Can I amend my lounge booking?
For bookings made at the Aspire Lounges; as of 10th March 2020, the Aspire lounge have suspended all cancellation and amendment fees throughout March and April 2020. This allows customers to amend or cancel their booking for free and obtain a full refund. This is irrespective of travel date. This is subject to review and change without notice. This is only for customers who have made their booking directly with Aspire. For those who have made their booking via a third party, they must be contacted in the first instance with any queries. Visit the Aspire website for full Terms and Conditions www.executivelounges.com/terms and contact details www.executivelounges.com/contact
For bookings made at the No.1 Lounge; current bookings can be amended free of charge to a new date. If you have yet to rearrange your travel, please contact No1 Lounges who can hold your booking in credit until you next travel.
Please contact [email protected] with any questions. For those who have made their booking via a third party, they must be contacted in the first instance with any queries.
What about my FastTrack security booking?
To cancel or amend your booking using our website, please click on the Manage my booking section. You can also telephone us on 0131 357 6337. There will be charges for calling this number plus your phone company’s service charge. Alternatively, you can cancel or amend a booking by e-mailing [email protected]