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Virtual assistants land in Edinburgh

Passengers at Edinburgh Airport will now have more assistance as they travel through security in the form of two new multi-lingual virtual members of staff. The Airport’s latest recruits are part of a new generation of digital communications systems from market leading queue management specialists Tensator, known as Virtual Assistants.

Designed specifically for Edinburgh Airport, the Virtual Assistants communicate important safety and security messages to waiting passengers in English, Polish, Spanish and Italian. Using visual props and effective audio messages, these state-of-the-art audio visual technology solutions have been installed in Edinburgh Airport’s Security Search Area to help improve communications and subsequently speed up passenger flow through the security check areas.  

Each Virtual Assistant was custom-built and will now provide passengers with important security messages via cutting-edge imaging and audio-visual technology that creates the illusion of there being a real person standing in the terminal. This completely customisable digital solution can deliver a variety of messages consistently, 24 hours a day, 365 days a year, in any presentation format, and with no barriers to language.

Ajay Joshi, Tensator's Media Product Development Manager, commented: “We have worked closely with Edinburgh Airport to ensure that the functionality of our system meets its requirements exactly, from script writing to choosing a Scottish Actress to best represent the Airport.  

“This installation really demonstrates the flexibility of our Virtual Assistants, as messages and even languages can be altered with ease in order to deliver the right information to the specific passenger audience that is passing through the terminal at any particular point in time.

“From our experience in this field, we are confident that this installation will provide the client with the same great benefits and improved operational efficiencies that we have seen enjoyed elsewhere.”

Jim O’Sullivan, Managing Director, Edinburgh Airport added: “Passenger experience is central to everything we do here at Edinburgh Airport and we’re excited by these new additions to the team.

We know that the more prepared passengers are, the quicker their time at security.  The virtual assistants are an innovative and creative approach in assisting our passengers to be ready.”

For more information  about Tensator’s Virtual Assistants, or to make an enquiry, please go or call Tensator on +44 (0) 1908 684600.