Travelling Solo with Kids
Edinburgh Airport is trialling a new service for passengers who are travelling solo with children between 10th and 19th February 2017.
Travelling through the airport on your own with children can be a challenging experience, whether it’s checking-in or collecting your bags, going through security or immigration or just getting around the airport.
We recognise that an increasing number of our passengers are travelling on their own with children, and that their experiences are not always smooth and stress-free. We would like to change that.
For one weekend in February, we are trialling an assistance service for passengers who are travelling solo with children. If you would benefit from this service and are travelling between the 10th and 19th Feb, then please get in touch.
If selected for the trial, one of our friendly and knowledgeable customer service team members will meet you when you arrive for your flight or when you land, and will accompany you through your airport journey, or to your onward travel arrangements from the airport.
We will request that you fill in a short survey on your experience if appropriate at the time of the assistance or in your own time. Your feedback will help determine if this is a service Edinburgh Airport should be offering its passengers.
To qualify for the assistance you must be:
- An adult travelling on your own with a child or children 6 years old or under;
- Arriving at the airport to check-in OR landing at the airport between the 10th and 19th Feb.
To be considered for participation in this service trial, please complete the booking form below. We will contact you to confirm if you have been selected to take part in the trial, and to discuss the details for meeting you on the day.
Complete this form (Word document) and send it to firstname.lastname@example.org. By submitting this form, I confirm that I have read and agree to the Privacy Notice and understand that by responding, my personal information will be used and disclosed in the manner set out in the Privacy Notice.
Please note that this service is available by booking request only. You will remain responsible for your child/children and cannot leave your child/children unattended with our staff. You will remain responsible for the check-in or boarding of your flight on time. Booking requests must be sent at least 48 hours ahead of the day of travel
If any of your children have additional support needs or reduced mobility, we already have services in place which will cater for their needs. Please visit our Additional Needs and Special Assistance pages for more information.