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Request special assistance

Assistance arrangements have recently changed. Edinburgh has responsibility at the airport, airlines when you are on board the aircraft.

Please find below a useful guide if you require assistance:

  • If you have a disability or you experience mobility difficulties and need assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journeys – this way we can ensure you receive the assistance you require. However, if no notification is made we will make all reasonable efforts to assist you.
  • Even if you are fairly mobile you may still require assistance as there can be long distances within airports.
  • To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or present yourself for check-in no later than one hour before the published departure time.

Guide dogs

Assistance dogs can only travel if they are registered with the Pet Travel Scheme (PETS), and if allowed by your airline and holiday destination.

Contact details

Airline telephone numbers

Service levels

We are committed to providing the highest level of service in a timely manner.

View our service level agreement

Video for passengers with reduced mobility

New European regulation will shortly guarantee more rights for both disabled people and those with reduced mobility when travelling by air. If this affects you and you want to find out more, please watch this EU video about the services and assistance you have the right to receive at all EU airports.