In the terminal
Facilities for people who are hard of hearing or partially sighted
Induction loops can be found in locations around the terminal (look for signs showing the "sympathetic ear" symbol). Payphones and credit card telephones are available in all parts of the airport and are adapted for hearing aids.
Guide and hearing dogs are the only dogs allowed in the terminal buildings.
Directional signs are black and yellow, providing optimum contrast to assist all users.
Edinburgh Airport has teamed up with ServisairGlobeGround to provide a personalised assistance service for passengers.
Departing passengers will be met at the entrance to the airport. They will receive assistance with baggage and help through check-in. They will have access to Fast Track through security control, the Servisair lounge (for an additional fee) and the personal shopper service, and will be accompanied to their departure gate.
Arriving passengers will be met by a Servisair representative as they leave the aircraft, who will help them with their hand baggage, assist with retrieval of hold baggage and arrange onward travel.
Help points can be found at the drop-off zones for buses, taxis and private vehicles, and in the arrivals halls. Help points (marked with yellow signs) are equipped with telephones or assistance buttons for use exclusively by people with special needs. There are also help point phones or assistance buttons in the coach park (stands 7 and 11) and in the car parks.
Assistance is free and you can request wheelchair push/provision or help with baggage in order to reach check in or to return to your vehicle from baggage reclaim. To book assistance call +44 (0)131 344 3449.
Reserved seating areas are available for passengers with special needs and are located throughout the airport in the general seating areas. These areas are equipped with:
- Induction loop
- Arms on both sides of seats
- Space for wheelchair users
- Low-level flight information monitors.
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms; therefore chair and passenger will be searched. You can ask to be searched in private if you prefer.
There are unisex wheelchair-accessible toilets before and after security. Parents travelling with children are welcome to use the unisex toilets.
For further enquiries about special needs provision at Edinburgh Airport, please call 0844 481 8989, or +44 (0)131 344 3449 if you wish to book assistance. If you are deaf or hard of hearing, please call the minicom service on +44 (0)141 585 6161.