WorldPoints Terms and Conditions
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WorldPoints Terms and Conditions
1. QUALIFICATION
BAA Ltd (“BAA”) WorldPoints programme (“the programme”) is available to individual members who have completed online registration. Members must provide a valid email address. A PIN, which should be kept secret, will be provided to members to enable them to access their accounts online. Persons under 18 years are not entitled to participate in the collection of BAA WorldPoints. Members are required to update any changes to their details immediately online at baa.com/worldpoints, or by calling us on 0500 844 844 (UK). Lines are open Mon-Fri, 9am-5pm.
2. MEMBERSHIP
Members may opt out of the BAA WorldPoints programme at any time by writing to:
- BAA WorldPoints
PO Box 421
Fleet
GU51 9BA
UK
3. COLLECTION OF WORLDPOINTS
3.1 BAA WorldPoints will only be issued in participating outlets at Heathrow, Gatwick, Stansted, Southampton, Aberdeen, Glasgow and Edinburgh Airports for Qualifying Expenditure (see Paragraph 6). WorldPoints may only be collected in relation to transactions which are entered into by the individual cardholder. Only one account per member is permitted. Household accounts are not permitted, and nor is collecting WorldPoints on transactions entered into by friends, acquaintances or business colleagues. Individuals cannot hold both a WorldPoints loyalty card and WorldCard credit card.
3.2 Members must present their WorldPoints card at the time of purchase of the relevant items/services. In the event that (a) the WorldPoints machine is not working in the relevant outlet at the time of purchase; or (b) A member forgets to present their card at the time of purchase; or (c) A member has forgotten their WorldPoints card at the relevant time of purchase, BAA will, as a gesture of goodwill, credit WorldPoints to members who are able to send to WorldPoints Customer Services department (details of which are available at baa.com/worldpoints) receipts for participating outlets at the relevant airports, provided that: (i) those receipts are in good condition; and (ii) the receipts are less than three months old; and (iii) except where BAA is satisfied that subsection (a) applies (i.e. that the WorldPoints machine was not working at the time of the relevant transactions) members may only submit a maximum of ten receipts per calendar year in this manner. BAA reserves the right to decline to credit WorldPoints for transactions in this manner if it has reasonable grounds for suspecting that one or more of the claims being submitted is either fraudulent or not in compliance with these Terms and conditions.
3.3 Members are not entitled to claim or collect WorldPoints on transactions entered into prior to the date of joining the WorldPoints programme.
4. AWARD OF BAA WORLDPOINTS
4.1 BAA WorldPoints will be awarded on the following transactions: one WorldPoint per £1 spent at Tax and Duty Free outlets, other participating retailers, bars and restaurants, car rental, travel agencies and BAA car parking facilities. Exchange of foreign currencies is at one WorldPoint per £10 spent. WorldPoints collected as detailed above are “standard” WorldPoints.
4.2 Please note that some car parking payment machines may not have a BAA WorldPoints swipe facility, and in this instance, members should go to a BAA Parking kiosk, pay or provide a receipt and present a valid BAA WorldPoints card. BAA WorldPoints cannot be allocated to an account automatically if a member enters and exits the car park with a credit/debit card only and without a paper ticket. If a member enters and exits the car park in this way, the member will have to send the parking receipt to the WorldPoints Customer Service Department for WorldPoints to be allocated to their account.
4.3 Where, during each calendar year from 1 January to 31 December:
(a) a member achieves 250 standard WorldPoints, subject to paragraph 4.1 above, BAA will award the member a loyalty bonus of 100 WorldPoints; and
(b) a member achieves 500 standard WorldPoints, subject to paragraph 4.1 above, BAA will award the member with a further loyalty bonus of 100 WorldPoints; and
(c) once a member has achieved 500 standard WorldPoints, the member shall earn WorldPoints at double the rates referenced in Paragraph 4.1 above on all subsequent transactions (i.e. Two WorldPoints per £1 spent at Tax and Duty Free outlets, other participating retailers, bars and restaurants, car rental, travel agencies and car parking facilities; and 2 WorldPoints per £10 spent for exchange of foreign currencies), (“Double WorldPoints”); and
(d) where a member has qualified for Double WorldPoints in a calendar year (the “First Calendar Year”), that member shall continue to earn Double WorldPoints on all qualifying transactions during the next calendar year (the “Second Calendar Year”) irrespective of the level of standard WorldPoints actually earned during the Second Calendar Year.
(e) If the member earns 500 standard WorldPoints during the Second Calendar Year, he or she shall continue to accrue Double WorldPoints during the next calendar year (the “Third Calendar Year”). If however the member has not earned 500 standard WorldPoints during the Second Calendar Year, he or she shall revert to the WorldPoints allocation specified in Paragraphs 4.1 and 4.3 (a), (b) and (c) above during the Third Calendar Year. This process shall continue during successive years.
(f) The loyalty bonuses detailed in Paragraphs 4.3(a) and 4.3(b) are not applicable if the member is earning Double WorldPoints for the next full calendar year. Double WorldPoints will not be awarded on promotional or goodwill WorldPoints awarded.
4.4 BAA may from time to time at its discretion (acting reasonably), vary the rate at which WorldPoints are awarded, the WorldPoints collection rate, and/or offer extra WorldPoints. This will not affect WorldPoints already awarded in respect of previous transactions nor will it affect the members’ statutory rights (if any).
4.5 BAA endeavours to allocate WorldPoints to members’ accounts as soon as possible, and this is generally on a daily basis. However, there are a small number of types of transaction where it can take up to 10 days before WorldPoints show on a members’ account.AA WorldPoints will only be issued in participating outlets at Heathrow, Gatwick, Stansted, Southampton, Aberdeen, Glasgow and Edinburgh Airports for Qualifying Expenditure (see Paragraph 6). WorldPoints may only be collected in relation to transactions which are entered into by the individual cardholder. Only one account per member is permitted. Household accounts are not permitted, and nor is collecting WorldPoints on transactions entered into by friends, acquaintances or business colleagues. Individuals cannot hold both a WorldPoints loyalty card and WorldPoints credit card.
5. STATEMENTS OF ACCOUNTS
Statements of accounts will be available online at for members participating in the programme. Each statement will show the number of BAA WorldPoints awarded and the cumulative total of unredeemed BAA WorldPoints awarded during the programme and available at that date.
Statements of accounts will be available online at baa.com/worldpoints for members participating in the programme. Each statement will show the number of BAA WorldPoints awarded and the cumulative total of unredeemed BAA WorldPoints awarded during the programme and available at that date.
6. QUALIFYING EXPENDITURE
During the programme all items of expenditure detailed on a members’ statement will qualify for BAA WorldPoints. Members will not be awarded BAA WorldPoints for expenditure in the following outlets: betting shops, Post Offices, vending machines; or for the following transactions; medicine, prescription items, infant formula, the retailer’s own pre-paid gift vouchers, gaming machines, postage stamps, tobacco products, Pay as You Go Internet access, petrol stations, temporary retailers/services, flights and hotels booked at baa.com, non foreign exchange purchases and sterling transactions at Travelex Bureaux de Change, and Bureaux de Change transactions not subject to commission, (except when ordered from Travelex via baa.com). For pre-booked car parking, only parking booked with BAA Advance qualifies for WorldPoints. BAA reserves the right to change outlets or exclude products from time to time. Participating outlets may also change from time to time. A full list of participants is available online at baa.com/worldpoints.
7. REDEEMING BAA WORLDPOINTS AND CHANGES TO REDEMPTION REQUIREMENTS
To redeem BAA WorldPoints against rewards members should access their account online at baa.com/worldpoints and follow the instructions.
BAA wishes to ensure that it can always offer a variety of rewards which are attractive to members. Accordingly, BAA reserves the right to alter the rewards offered to members (whether in relation to all available rewards or just to some) at any time. By way of example, BAA may do this where the provider of the relevant reward withdraws it, or changes the terms on which it is offered, or where take-up of the relevant reward among the WorldPoints membership is poor, and hence BAA may wish to introduce a different reward which is more attractive to the membership as a whole. Where BAA does withdraw a reward, it shall use all reasonable endeavours to substitute it with a reward which is of a similar, or better, type or value for the reward which has been withdrawn, (except where the reward is being withdrawn due to poor take-up, in which case a similar alternative may not be made available). BAA will use reasonable endeavours to give notice, by appropriate means, of the withdrawal of any reward as is reasonable in the circumstances (bearing in mind that BAA may not receive much, or any notice from the relevant reward provider).
BAA also reserves the right to vary the number of WorldPoints required in exchange for rewards. If it does so, BAA shall use reasonable endeavours to give reasonable notice to the member (bearing in mind that BAA may not receive much, or any notice from the relevant reward provider). This will not affect WorldPoints already awarded in respect of previous transactions nor will it affect the member’s statutory rights (if any).
Reward terms and conditions
Applications for rewards of BAA WorldPoints should be made in advance of travel or use.
Free delivery of currency
BAA WorldPoints members resident in the UK are entitled to free delivery of commission-free foreign exchange and travellers cheques to their home address. To order visit currency-express.com/worldpoints or call +44 (0)1455 897 804 (UK). The minimum order value for foreign currency and travellers cheques is £100.
Magazine subscription
Up to 20% off offer Magazine subscription - Business Traveller UK magazine: BAA WorldPoints members are entitled to subscribe to the UK edition of Business Traveller magazine with a discount of up to 10% on 1 year's subscription or 20% on 3 year's subscription and to receive a free Regus Businessworld gold card worth £199 offering complimentary access to 950 lounges and cafes worldwide. Offer open to UK residents only. To order subscribe visit www.businesstraveller.com/regusworldpoints. Offer valid until 31/12/2008.
50% off offer Magazine subscription - Business Traveller UK magazine: BAA WorldPoints members are entitled to subscribe to the UK, Asia Pacific or Middle East editions of Business Traveller magazine for half price. To subscribe visit www.businesstraveller.com/worldpoints. Offer valid until 31/12/2008.
The Economist -
Up to 64% off offer with The Economist magazine subscription - £12 for your first 12 issues saving 74% on the cover price paying by Direct Debit. Then £27.00 per quarter (13 issues) thereafter. Plus earn 800 BAA WorldPoints and receive 2 free Economist gifts. One year subscription (51 issues) for just £93.00, saving 53% on the cover price paying by credit card. Plus earn 800 BAA WorldPoints and receive two free Economist gifts. Two years subscription (102 issues) for just £166.00, saving 58% on the cover price paying by credit card. Plus earn 2,500 BAA WorldPoints and receive two free Economist gifts. Three years subscription (153 issues) for just £216.00, saving 58% on the cover price paying by credit card. Plus earn 3,500 BAA WorldPoints and receive two free Economist gifts.
- This offer is available to new subscribers within the UK only excluding Ireland. The BAA WorldPoints earned from this promotion will be deducted from your account if you cancel your subscription before your first 25 issues. For the quarterly Direct Debit offer, 800 WorldPoints will be credited to your account at the time of subscription. Offer valid until 31/12/2008.
25% off travel on Heathrow and Gatwick Express
- Redeem 500 BAA WorldPoints online to access the WorldPoints booking page where members can book an Express Class return ticket, with a 25% discount. Redeem 250 BAA WorldPoints for an Express Class single ticket, with a 25% discount. Book online and receive a promotion code, this promotion code will be checked and redeemed when members book a ticket online at the dedicated booking page for WorldPoints members. After booking, a unique reference number will be issued to enable collection of the pre-booked ticket onboard Heathrow Express and Gatwick Express. Offer is valid for single and return tickets only and cannot be used in conjunction with any other offer or discount. Terms and conditions of the relevant carrier also apply heathrowexpress.com and gatwickexpress.com. See baa.com/worldpoints for full booking and ticket retrieval details.
Upgrades to First Class on Heathrow and Gatwick Express
Redeem 500 BAA WorldPoints online to access the WorldPoints booking page where members can book a First Class return ticket for the price of an Express Class return ticket. Redeem 250 BAA WorldPoints for a First Class single ticket for the price of an Express Class single ticket. Book online and receive a promotion code, this promotion code will be checked and redeemed when members book a ticket online at a dedicated page for WorldPoints members. After booking, a unique reference number will be issued to enable collection of the pre-booked ticket onboard Heathrow Express and Gatwick Express. Offer is valid for single and return tickets only and cannot be used in conjunction with any other offer or discount. Terms and conditions of the relevant carrier also apply. heathrowexpress.com and gatwickexpress.com. See baa.com/worldpoints for full booking and ticket retrieval details.
Car hire
Europcar Car Hire offers WorldPoints members up to 22% discount off available public rates for UK mainland rentals. The offer is subject to the quotation of the WorldPoints members contract number 45244202 at the time of booking or rental. Offer can not be used in conjunction with any other offer or discount. Europcar Standard Terms and conditions apply. Full terms and conditions are available at europcar.co.uk.
Lounge Pass
BAA WorldPoints members are entitled to a 22% discount on the cost of an airport VIP lounge visit with Lounge Pass, to order go to baa.com/worldpoints. 25 BAA WorldPoints will be deducted from members’ BAA WorldPoints accounts at the time of redemption to access the discounted rates. Card payment will only be deducted once the lounge visit application has been submitted to Lounge Pass by members. Please note: airport lounge visits booked by telephone with Lounge Pass will be subject to an additional booking fee. Bookings made online with Lounge Pass will not incur this additional charge.
Priority Pass
BAA WorldPoints members are entitled to discounts on the annual fee for Standard, Standard Plus or Prestige membership with Priority Pass. To order visit baa.com/worldpoints or phone 0500 844 844 (UK) and follow instructions. The relevant BAA WorldPoints for each discounted annual membership fee will be deducted from members’ accounts at the time of order. Payment by card will be deducted on submission of the membership application to Priority Pass. Bookings must be made at least 24 hours in advance.
Parking offers
BAA WorldPoints can be exchanged for discounts on BAA pre-booked car parking at any BAA UK airport. 500 BAA WorldPoints can be redeemed for a £10 discount up to a maximum of 5,000 WorldPoints. Bookings must be made at least 24 hours in advance.
£5 vouchers
BAA UK airport £5 shopping vouchers can be used at participating outlets for full or part payment of a transaction. No change will be given when vouchers are used. Vouchers will be issued at a rate of one for every 500 BAA WorldPoints, and are valid for one year from the date of issue. Vouchers cannot be redeemed at Bureaux de Change, betting shops, Post Offices, vending and gaming machines and are not valid against transactions for medicines, prescription items, infant formula, gift vouchers, postage stamps or tobacco products.
Collector scheme miles
Collector scheme miles are available with selected airlines and loyalty companies. BAA WorldPoints are converted to miles in set increments of BAA WorldPoints, which will vary depending on the airline and/or travel company. Where members use BAA WorldPoints to obtain miles, they will be bound by the Terms and conditions of the relevant airline or travel company. Participating airlines or travel companies may change from time to time.
8. EXCHANGE
BAA WorldPoints cannot be exchanged for cash.
9. TRANSFERENCE
BAA WorldPoints are not transferable from one member to another.
10. UNREDEEMED BAA WORLDPOINTS
BAA WorldPoints are valid for use for a period of three years from the date they are awarded, after which they will be automatically deleted from the members’ account. Details of WorldPoints about to expire can be viewed on the members account online and will be included in the quarterly email statement issued to all members.
11. ACCOUNT CLOSURE
BAA reserves the right to close a member’s WorldPoints account automatically if (a) there has been no WorldPoints collection activity and no redemption of WorldPoints for a continuous period of two years, or (b) if a member is found to have more than one WorldPoints account registered in their name (subject to clause 3.1 above), or (c) if as result of our investigations we believe the account is not being operated in accordance with the Terms and conditions of the programme. If BAA has a valid email address for the member, BAA will notify the member by email in advance of doing so. Members whose accounts have been closed according to (a) can request them to be reinstated by telephoning WorldPoints on 0500 844 844 (UK). Lines are open Mon-Fri, 9am-5pm.
12. MISUSE
Where BAA believes that there has been a breach of these Terms and conditions or the Terms and conditions of any reward, or for any other legitimate reason, BAA may refuse to process a claim, refuse to award BAA WorldPoints, withdraw BAA WorldPoints already awarded or close the member’s account (in accordance with clause 11(c) above). BAA also reserves the right to suspend a member’s account while BAA carries on an investigation into potential misuse or fraud.
13. DURATION
The BAA WorldPoints programme will continue until BAA gives members three months prior written notice of termination by email or post. Unredeemed BAA WorldPoints will not be redeemable following termination of the programme.
14. CHANGES TO THESE TERMS AND CONDITIONS
BAA reserves the right to modify these Terms and conditions at any time at its discretion (acting reasonably). BAA advises that you visit baa.com/worldpoints from time to time to check for updates.
15.TAX
No representations or otherwise are made regarding the likelihood of a member of the BAA WorldPoints programme incurring any personal tax liability as a result of participation in the programme. A personal tax liability may arise if BAA WorldPoints are received in respect of business expenditure. Members should seek independent advice if there is any doubt.
16. PROMOTER
The Promoter of BAA WorldPoints is BAA Ltd, 130 Wilton Road, London SW1V 9LQ, UK.
17. STATUTORY RIGHTS
Nothing in these Terms and conditions affects your statutory rights.
18. LAW AND JURISDICTION
These Terms and conditions shall be construed and governed by
the laws of England and Wales and the English courts shall have exclusive jurisdiction.
Updated August 2008
