In the Terminal

Facilities for people who hard of hearing or partially sighted
Induction loops are found in various locations around the terminal where there are signs showing the 'sympathetic ear' symbol. Pay phones and credit card telephones are available in all parts of the airport and are adapted for hearing aids.

Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are black on yellow providing optimum contrast to assist all users.

Helping Hand
BAA has teamed up with ServisairGlobeGround to provide a personalised assistance service for passengers at Edinburgh Airport.

Departing passengers will be met at the entrance to the airport and will receive assistance with their luggage and help through check-in. They will have access to Fast Track through security control, the Servisair lounge (for an additional fee) and the personal shopper service, as well as being accompanied to their departure gate.

Arriving passengers will be met by a Servisair representative as they leave the aircraft, who will help them with their hand luggage, the retrieval of their cases from baggage reclaim and arrange their onward travel. Visit the Helping Hand pages for further information about this service, including prices and booking details.

Help Points
Help points are located at the drop-off zones for buses, taxis and private vehicles and in the arrivals halls.  Help points are yellow and are equipped with telephones/assistance buttons that can be used exclusively by people with special needs to request assistance.  There are also help-point phones/assistance buttons in the coach park (stands 7 and 11) and in the car parks.

Assistance is free and you can request wheelchair push/provision or help with baggage in order to reach check in on departure, or to return to your vehicle from baggage reclaim areas. This assistance can be pre-booked by calling +44 (0)131 344 3449.

Reserved seating
Reserved seating areas are available for special needs passengers and are located throughout the airport in the general seating areas. These areas aim to provide the following features:

• induction loop.
• arms on both sides of seats.
• space for wheelchair users.
• low level flight information monitors.

Security checks
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.

Toilets
There are unisex wheelchair accessible toilets both landside and airside. Parents travelling with children are welcome to use the unisex toilets.

For further enquiries about special needs provisions at Edinburgh Airport please call +44 (0)870 040 0007, or + 44 (0)131 344 3449, if you wish to pre-book assistance. If you are deaf or hard of hearing, please call the minicom service on +44 (0)141 585 6161.