Helping Hand

What is Helping Hand?
Helping hand is a new service which provides your loved ones or business associates with personalised assistance to smooth their way through the airport.
Whether its your partner travelling on their own or with the children or an important client who needs to be met as they leave the aircraft - Helping Hand can be there for them.

On arrival

• Meet the guest as they leave the aircraft.
• Provide help with hand luggage.
• Retrieve luggage from baggage reclaim.
• Arrange onward transport.

On departure

• Meet the guest at the airport with a baggage trolley.
• Assist with check in.
• Accompany the guest to the gate.
• Access to Fast Track through security.
• Provide a personal shopper service if requested.

How much does it cost?
Pricing is based on availability of Helping Hand and is for a period of two hours prior to departure for Departure service and one hour for the Arrivals service. Prices for individuals and groups up to four are as follows, all prices are inclusive of VAT.

Departure service - without lounge access    
Individual £23.50
Each additional guest £6

Departure service - with lounge access* 
Individual £29.50
Each additional guest £12
* Lounge available to children aged 12 years or over.

Arrival service
Individual £18
Each additional guest £4

How do I book?
You can book directly with your credit card by calling Servisair/GlobeGround on +44 (0) 131 344 3478 or you can request a booking form from helpinghand@servisair.com (link will launch a new window).

Terms & Conditions

• Hours of operation are 0500-2100 daily.
• Notice period for booking is 24 hours in advance, minimum. Booking requests made less than 24 hours prior to departure will be accepted subject to availability of staff.
• No service available on Christmas Day, Boxing Day, January 1 and January 2.
• Changes to booking or cancellation of bookings can be made up to 24 hours in advance of scheduled departure without charge.
• No refunds will be given for changes or cancellations within 24 hours of scheduled departure.