Download the PDF version
We understand how important it is that your journey through the airport is easy and efficient.
Everyone who works here has a part to play and is committed to working together to deliver the service you expect.
Each year we review our commitments to make sure we're continuing to deliver what you want and need..
1. We will welcome you with a smile and excellent service
- We'll listen to you.
- We'll give you great service
- We'll give you the support you need
2. We will provide you with a seamless journey through our airport
- We’ll make it easier and quicker for you to check in.
- We’ll make it easier and quicker for you to clear security.
- We’ll make it easier and quicker for you to clear passport control.
- We’ll work to reduce the amount of time you need to queue at our shops and restaurants.
3. We will offer you choice
- We’ll work to pursue a variety of destinations from Edinburgh.
- We’ll work to give you the retail offerings you want to see.
- We’ll offer you a choice of ways to use our airport.
- We’ll aim to give you options for your onward journey.
Edinburgh Airport makes this commitment in partnership with: