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Passenger Commitments

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We understand how important it is that your journey through the airport is easy and efficient. Everyone who works here has a part to play and is committed to working together to deliver the service you expect.

Each year we review our commitments to make sure we'€™re continuing to deliver what you want and need..

1. We will welcome you with a smile and excellent service

  • We'll listen to you.
  • We'll give you great service
  • We'll give you the support you need

2. We will provide you with a seamless journey through our airport

  • We’ll make it easier and quicker for you to check in.
  • We’ll make it easier and quicker for you to clear security.
  • We’ll make it easier and quicker for you to clear passport control.
  • We’ll work to reduce the amount of time you need to queue at our shops and restaurants.

3. We will offer you choice

  • We’ll work to pursue a variety of destinations from Edinburgh.
  • We’ll work to give you the retail offerings you want to see.
  • We’ll offer you a choice of ways to use our airport.
  • We’ll aim to give you options for your onward journey.

Edinburgh Airport makes this commitment in partnership with:

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