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New British Airways Edinburgh Lounge Doubles Capacity

30 January 2014

British Airways executive chairman Keith Williams today (Thursday30 January) formally opened the airline's new £1.5 million lounge at Edinburgh Airport.

The 730sqm development, which can accommodate up to 200 customers, is almost twice the size of the previous facility.

The seven-figure investment reaffirms British Airways' commitment to its Scottish customers, and demonstrates the importance of the Edinburgh operation within the airline's global network.

The new lounge project is part of a £5 billion investment programme being undertaken by the airline to improve services and comfort for customers both in the air and on the ground. 

Designed by Scottish-based Graven Images, the new lounge celebrates the best in British design, with the reception area featuring newly developed reception "pods" and a tiled floor in traditional herringbone pattern.

The leather used in the furnishings is by Scottish leather specialist supplier Muirhead.

The walls of the lounge are decorated by the works of talented young artists from Edinburgh School of Art and selected pieces from the British Airways art collection.

Other features include:

  •  new-style reception area
  • bistro and coffee area
  • full complimentary bar
  • business suite with printer and PCs
  • fully enabled complimentary wifi with new 'air printing', allowing guests to print from their own mobile devices.
  • private work booths (introduced following customer feedback)

Gordon Dewar, Chief Executive of Edinburgh Airport, said: "The opening of this fantastic new lounge at Edinburgh Airport marks the single biggest investment by British Airways in a Scottish airport.

"This new lounge offers the ever growing numbers of passengers the chance to relax in comfort and style before they fly.

"We're delighted that British Airways values its connections to Edinburgh and we will continue to work together to ensure we provide our passengers with the very best experience possible."

Jim Keegan, British Airways' regional customer service manager, UK regions, said: "This exciting new facility represents a significant investment and demonstrates British Airways' continued commitment to delivering customer service excellence both in the air and on the ground to those travelling on our services to and from Edinburgh.

"The new Edinburgh lounge, together with our lounge at Glasgow Airport, which opened in March last year, and the refurbishment of our lounge at Aberdeen Airport means that British Airways has invested more than £2 million in less than 12 months to provide our Scottish customers with state of the art facilities unparalleled in Scotland."

Mr Keegan added, "Edinburgh is a vitally important not only to our domestic operation, but  our global network.

"In fact, so important is it that, with up to 24 return flights a day to and from Edinburgh, we operate more daily return flights to and from Scotland's capital city than to any of our other 170 destinations throughout the world.