Third time most definitely is a charm as Edinburgh Airport was named ‘Best European Airport (5-10m passengers)’ for the third year in a row at the 9th Annual ACI EUROPE Best Airport Awards last night at a ceremony in Istanbul.
Scotland’s busiest airport was singled out by judges for its focus on its customer base – both passengers and airlines – and in particular by its willingness to invest in attracting new routes to the Capital.
This unprecedented win, coupled with being named the best airport in Britain for passenger satisfaction at this year’s Airport Service Quality (ASQ) Awards in March, sees Edinburgh Airport cement itself as a one of the leading airports of its size.
Edinburgh Airport was singled out by judges who were impressed by its route development funding, geared for improved connectivity.
Commenting on the win, Gordon Dewar, Chief Executive of Edinburgh Airport, said: “We are absolutely delighted to have won this award for the third year in a row.
“Being named Best European Airport for our size two years running was fantastic but to win for a third time is truly outstanding. I want to thank everyone at Edinburgh Airport who shows such amazing dedication on a daily basis to ensure our passengers have the best experience possible.
“The last 12 months have been challenging following our change in ownership but we have embraced change and not only have we welcomed a number of exciting new domestic and international routes, we’ve rolled out a completely new brand identity.
“This award is testament to the hard work of all involved who make Edinburgh Airport the place where Scotland meets the world.”
The ACI EUROPE Best Airport Awards cover 4 categories and aim to recognise achievement in core
activities such as customer service, retail, security and environmental awareness.
This year’s judging panel was drawn from a well-respected group of independent experts including
EUROCONTROL, European Passengers’ Federation, Malaysia Airports Holdings and the Disabled
People’s Association (Denmark). ACI EUROPE counts around 450 airports in 44 European countries
among its membership and this year’s competition saw a high level of competition in each of the five
Edinburgh Airport being named best in Europe comes just months after it was named the best in
Britain for passenger satisfaction, and one of the top three in Europe, at the Airport Service Quality
(ASQ) Awards for 2012.
No other British airport appeared in the European shortlist, which included Moscow Sheremetyevo,
Malta, Keflavik and Zurich, and this is the second year in a row that Edinburgh Airport has featured
in the top three.