Edinburgh Airport has been voted “Best European Airport: 5m - 10m Passengers” at the 8th Annual ACI EUROPE Best Airport Awards last night in Madrid for the second year in a row.
Scotland’s busiest airport was singled out by judges for its focus on its customer base – both passengers and airlines – and in particular by its demonstrable responsiveness to the feedback that these customers provide.
This is the second consecutive victory for the airport in this category and it sees Edinburgh cement its position as one of the leading airports of its size.
Edinburgh Airport’s CEO, Jim O’Sullivan, said: “This is an outstanding achievement. To win the prestigious award for the second consecutive year is impressive enough, but to do so whilst having the challenge of being sold is truly amazing.
“The team at Edinburgh Airport is dedicated, focused and deserving of this accolade. We will keep working hard to deliver what our passengers want – great service and a diverse range of routes. That’s what’s at the core of this and last year’s success.”
The ACI EUROPE Best Airport Awards cover 4 categories of airport and aim to recognise achievement in core activities such as customer service, retail, security and environmental awareness.
This year’s judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of entries in each of the four categories.
ACI EUROPE is the European division of Airports Council International (ACI), the only worldwide professional association of airport operators. Member airports handle 90% of commercial air traffic in Europe, welcoming nearly a billion and a half passengers each year.
Other airports in Edinburgh’s size group include Cologne, Birmingham, Luton, Nice, Marseille and Milan.