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Edinburgh Airport Launches Survey of Scottish Business

26 August 2011

Edinburgh Airport is today (Friday) launching a survey of the Scottish business community on what that sector requires from Scotland’s largest airport.

Backed by Scotland’s leading business organisations including Scottish Financial Enterprise, Scottish Enterprise, SCDI and the Chambers of Commerce, the survey is the first of its kind and  will build a picture of the  current business use of the airport is and how that community would like to see it develop.

This information will be used by the airport to plan new routes with airlines and form a key part of its pitch at the forthcoming World Routes Conference in Berlin in October.

The survey also asks business travellers to give feedback on the airport’s product and services and how well it caters for this important group.  The survey is electronic and will be open for a month.  It will be cascaded through business organisations and available on Edinburgh Airport’s website.

Kevin Brown, Managing Director of Edinburgh Airport, said: “Our whole approach to growing and developing Edinburgh Airport is built on insight.  That means continually asking our airlines, passengers and stakeholders about our services and their requirements and then acting on it.

“We’ll be using this information to influence airlines on route development and in improving our business traveller product.

“I encourage all business travellers to give us their views so that the insight gain is accurate and makes a powerful case for further routes from Edinburgh.

“ Good air links and the right facilities at airports are essential for our businesses to compete at the very highest level both domestically and internationally. They are also vital in our efforts to attract investment from overseas.  SFE’s members welcome the opportunity to engage with Edinburgh Airport and put forward their views on what services they would like to see.”

Edinburgh Airport has just seen its busiest month ever with almost 1 million passengers passing through the terminal in July 2011.  This year has also seen it named Best European Airport in its class and Top 5 in Europe for customer service.  It has undertaken a large insight programme, talking to its passengers and customers to better refine its product and services.

The survey can be viewed here: https://www.surveymonkey.com/s/EDI_Business