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Airport passengers check-out new check-in service

Passengers travelling with participating airlines departing from Edinburgh Airport can now speed-up their journey through the check-in hall thanks to a new self-service facility.

Air France, KLM and Flybe passengers have the option of checking-in for their flight at one of ten new self-service kiosks located in the airport’s check-in hall.

The Common User Self Service (CUSS) terminals at Edinburgh Airport have been installed by airport operator BAA in order to increase check-in capacity within the terminal and to speed-up the process for passengers.

Passengers using the £300,000 technology have to prove their identity by presenting a passport barcode, credit card, frequent flyer or transaction number at the machine. They then go through a series of touch-screens and their boarding pass is then printed. Those passengers with luggage can then proceed to check-in their bags at the fast bag drop desks.

The self-service kiosks at Edinburgh Airport are located just to the left of the main entrance to the check-in hall. Airport, airline and ground handling staff will be on hand to assist passengers with the process.

The technology is currently available for Air France and KLM passengers, with Flybe coming on line to the service later this month.

Edinburgh Airport’s customer service director, David Lister, said: “We are always looking at new ways of improving our passengers’ journeys through the airport. The new kiosks enable us to increase the capacity of our check-in hall as further additional flights take-off Edinburgh – this year alone 27 new services have started or are yet to start and more than nine million passengers will have used the airport. We expect the self-service option to prove especially popular with frequent flyers and business travellers. It's especially handy for those passengers travelling without check-in luggage."

Christine Ourmières, general manager Air France KLM UK and Ireland, added: “Air France KLM is committed to providing passengers with the best possible customer experience, from a swift and accessible service at the airport through to an enjoyable, safe flight and arrival. Air France KLM is delighted to be one of the first airlines to work with BAA on the new self-service check-in system at Edinburgh Airport. The touch-screen facility will undoubtedly enhance customer service by helping to speed-up the check-in process which will save customers’ time and make their journey more stress-free as a result.

“In addition, Air France KLM customers can also check-in online up to 30 hours prior to travel and use the bag-drop service at the airport.”

Meanwhile, Flybe's chief commercial officer, Mike Rutter, added: “We will be operating 310 flights a week from Edinburgh from the start of the winter season so are especially pleased that our passengers will be able to enjoy the very real customer service benefits offered by the new self service kiosks. These undoubtedly save passengers valuable time at check-in, offering a much more streamlined customer experience that will prove especially popular with Flybe’s connecting passengers.”

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