Why are you flying over me (easterly or westerly) when there is no wind?
Air Traffic Control is responsible for deciding the direction of aircraft operation. It makes its decision based upon a number of factors including; the current prevailing wind speed and direction at the airfield, both on the ground and in the air (what is happening at 1000ft and 2000ft above ground is also very important), the forecast for the next four to six hours, and information from pilots.
The position is kept under review and any changes are made to reflect changing weather conditions. The weather forecast from the Met Office is not a reliable indicator of what is happening at Edinburgh Airport since the Met Office forecast to the public is general and relates only to ground level.
Have the flight paths been changed - I've never noticed aircraft over here before?
Over the coming months, supported by air traffic control providers NATS and in line with Civil Aviation Authority (CAA) guidance, Edinburgh Airport will be leading a trial to introduce a new Standard Instrument Departure (SID) route for some aircraft taking off on a westerly departure route from our airport.
For more information, visit sid.edinburghairport.com.
Can I get compensation for noise disturbance?
Aircraft noise is governed by civil aviation legislation.
At Edinburgh Airport we offer a Noise Insulation Scheme to residential properties in the 66 dBLeq contour and above. More information on this can be found on the Noise and Blight Assistance Schemes webpages.
If I complain about noise what happens to the complaint?
Every complaint received is registered and investigated, and responded to if requested. To investigate noise complaints we use a database, mapping system and flight and noise records. We also work closely with NATS.
Why do some aircraft appear to fly so much lower than others?
It's quite normal for aircraft to operate at a range of heights. It is important to stress that aircraft vary considerably in size and larger aircraft do often appear to be operating lower than others.
How do I know if the aircraft that I have seen was on the right flight path and flying at the correct height?
Air Traffic Control is in constant contact with all aircraft, and they define their route and heights. If you feel an aircraft is flying where it shouldn't be then please contact us using the details below and we will investigate this.
What if I have a question about a specific aircraft or noise - who do I contact?
Please note the date and time of the noise event and contact us using one of the methods below. If you have access to the internet at the time of the incident it's possible to get the flight number through public websites such as flightradar24.com.
Online: By filling out our Feedback form
Text message: Start your message with EDIFEEDBACK and send to 80800
Write to: Edinburgh Airport, Capital House, Edinburgh EH12 9DN
Dedicated free noise enquiry line: 0800 731 3397
All callers will be asked to leave their name and contact information, along with details of the date and time of any disturbance. All calls are recorded and complaints investigated.
The airport aims to contact each individual caller within two working days. They will be provided with either an answer to their enquiry or an acknowledgement. We aim to respond to all inquiries in five working days.